Sunit Jilla provides three core offerings focused on the global development and management of IT with a particular focus on offshore outsourcing (software services and Business Process Outsourcing (BPO), namely: |
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 Cross-cultural Skills consultancy |
| Sunit Jilla conducts seminars/workshops for UK/Indian companies and software professionals to help them develop business and customer-facing skills. A fluent German speaker and having studied French for seven years, he also assists British/European companies in understanding and working with cultural diversity, with particular emphasis on the outsourcing process. Drawing on his first-hand experience of working and living in various continents, he is acutely aware of the complexity of roles and situations that develop in typical offshore outsourcing engagements to: |
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identify ongoing training requirements of overseas software professionals |
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bridge cultural gaps and quickly adapt to new business environments |
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understand customer expectations and to meet and exceed them |
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| Workshops Conducted : |
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Workshops on Indian culture |
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These cover the basics on Indian culture and what organisations can expect while working with Indian professionals here and in India. Ideally suited for those organisations either planning to outsource for the first time or those with limited experience, this program will help organisations in the initial phases of the outsourcing roadmap prior to establishing a presence in India, with guidance on common, often hidden problems. |
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Workshops for management |
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To help management take a more strategic approach to outsourcing and also ensure that cross-cultural issues form an important part of the overall agenda. These workshops are tailored to the requirements of the organisation concerned. |
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Workshops for operational staff |
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These workshops target professionals on the ground working within multicultural teams both in the UK/Europe as well as India. This program covers all important aspects relating to cultural issues that arise due to communication, dealing with professionals from different backgrounds in India, the impact of cultural differences on project review meetings and a range of problems that are encountered during the offshore outsourcing process. |
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Key Benefits :
Based on Sunit Jilla’s extensive experience of developing and delivering these workshops, it has been firmly established that both employees and their organisation benefit significantly from these programmes in the following ways: |
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Benefits to the Employees |
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demonstrated focused approach to global business – a key differentiator |
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improvements in morale, self-esteem and self-confidence whilst overseas |
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leveraged as a marketing tool for new business or recruitment |
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greater sense of loyalty to company due to career development |
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image and innovativeness of HR practices is enhanced |
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better equipped to handle new situations |
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improvement of relationships and understanding at both inter- and intra- departmental levels. |
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cultural barriers are reduced allowing employees to focus on the key business issues. |
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| Strategic Consultancy |
The Indian software industry is maturing, yet many Indian and UK companies have lost time and money reinventing the wheel or learning lessons in a costly manner. Working with more than 30 Indian software companies now firmly established in the UK, Sunit has provided consultancy to several UK companies seeking a ‘best shore' presence in India. His input has been fundamental in assisting British companies to evaluate and find suitable partners for outsourcing their software and business processes, with strategic assessments given on choice of location, use of local partners, business sector focus and a realistic assessment of growth potential.
Sunit Jilla provides consultancy from market assessment and initial start-up through to business development support, including: |
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strategic planning based on competitive intelligence |
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market orientation based on local /global technology trends |
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management briefings in India and the UK/Europe |
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pilot consultation sessions |
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advisory services at different stages of/during the outsourcing process |
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| Programmes are offered in a variety of ways based on an organisation’s requirements as clients differ from one another based on their exposure to the outsourcing world and different cultures, their scale of operations, their extent of globalisation and the existing business relationships that they have. |
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| Speaking Engagements |
Sunit is a regular contributor on outsourcing and cross-culture related matters to industry publications including Dataquest, Economic Times and the Institute of Directors, both in India and the UK. The Council of EU Chambers of Commerce, Software Technology Parks of India (Hyderabad) and the National HRD Network have all invited him to present at seminars for Indian IT companies seeking to establish operations in the UK.
Based on his strong links with the UK, his speaking engagements have included delivering talks to the BCS (British Computer Society) and ATSCO (Association of Technical Staffing Companies) in London, and more recently, he was invited to speak on behalf of the UK Government's Department of Trade and Industry ‘Invest UK' initiative at NASSCOM 2003 in India, on the threats and opportunities posed towards the UK Software Services market. |
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